Frequently Asked Questions

Legacy Fire Helmets combine traditional craftsmanship with modern safety technology. While many brands focus solely on either tradition or technology, we excel at both. Our helmets meet or exceed all NFPA 1971 standards while offering superior customization options and handcrafted quality that mass-produced helmets can't match.

We provide a detailed sizing guide with measurement instructions on our product pages. For the most accurate fit, measure the circumference of your head approximately 1 inch above your eyebrows. If you're between sizes or unsure, our customer service team can help you determine the best fit.

We offer extensive customization including: choice of materials (leather or composite), department colors, painted finishes, engraved shields and insignias, personalized identification (name, rank, badge number), accessory mounts, and integrated communication systems. For department orders, we can match specific color codes and create custom insignias.

Standard customization takes 2-3 weeks from order confirmation. Complex designs or department bulk orders may take 4-6 weeks. Rush options are available for an additional fee (contact us for details). We never rush craftsmanship, so we maintain quality while working as efficiently as possible.

Changes can be made within 48 hours of placing your order without penalty. After that, changes may be possible but could incur additional fees and delay production. Once production has begun (usually 3-5 business days after order), changes cannot be made. We'll confirm all details with you before production begins.

Standard shipping is 5-7 business days within the continental US. Expedited options (2-3 business days) and overnight shipping are available. International shipping times vary by destination (typically 10-21 business days). All helmets are shipped with insurance and tracking. Custom orders ship after the production time mentioned above.