ALL ITEMS MUST BE RETURNED WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.
ALL ITEMS MUST BE RETURNED WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.
Any merchandise that is eligible for returns must be returned in its original unopened packaging with no evidence of use. We cannot exchange or refund items that have been marked or used. If your product is not returned in its original condition, the item will be shipped back to you.
Shipments that have been received in a damaged condition must be reported to us immediately upon receipt.
When shipping a product back to us, we recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
Some items may require restocking fees to be paid by the customer for us to accept the return. These fees are due to the manufacturer charging us restocking fees to take back special order items. Percentages may vary. Please know that we try to limit this as much as possible. Items which have a restocking fee to return are listed on the website product page.
- Closeout / Clearance products
- Blowout Sale products
- Custom products (Customized/embellished/altered products are not eligible for returns unless there is a product defect or customization mistake.)
- Leather shields
- Gold leaf shields
- Badges
- Collar insignias
- License plates
- Ballistic vests
- Custom embroidered products
- Custom engraved products
- Kochek brand products
- Pharmaceuticals or IV solutions
- Products with an expiration date
- Gift Certificates, and E-Gift Certificates
- Ammunition
- Firearms
Most non-customized products are eligible for returns and exchanges. Products you wish to exchange must meet the same eligibility requirements as returnable products. (Please read “Returnable products” to make sure your product is eligible for an exchange)
If you return a product for a size, color, or style exchange, you are responsible for the return shipping fees.
We recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment. You will not be charged to ship the new exchange product, all exchanges will be shipped out as standard ground shipping.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@supportlegacyfirehelmets.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@supportlegacyfirehelmets.com
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@legacyfirehelmets.com for questions related to refunds and returns.